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Privacy Policy

Your privacy is important to us. Learn how HeartConnect protects and manages your personal information.

Last Updated: January 15, 2024

Introduction

Welcome to HeartConnect. We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dating service.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Note: By using HeartConnect, you consent to the data practices described in this policy. We periodically update this Privacy Policy, and we will notify you of any material changes.

Information We Collect

Personal Information

We collect information that you provide directly to us when you:

  • Create an account or profile
  • Complete your dating preferences
  • Upload photos and content
  • Communicate with other members
  • Participate in surveys or promotions
  • Contact our customer support

Technical Information

We automatically collect certain information when you visit, use, or navigate our platform:

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, features used, time spent
  • Location Data: General location for matching purposes (with your consent)
  • Cookies and Tracking: Technologies that help us understand user behavior
Data Category Examples Purpose
Profile Information Name, age, photos, bio Creating your dating profile
Preference Data Interests, relationship goals Finding compatible matches
Communication Data Messages, likes, matches Facilitating connections
Technical Data IP address, device info Security and analytics

How We Use Your Information

We use the information we collect for various business purposes, including:

  • Providing Services: Creating and maintaining your account, facilitating matches, and enabling communication between users
  • Personalization: Tailoring your experience and suggesting compatible matches based on your preferences
  • Safety and Security: Monitoring for fraudulent activity, verifying profiles, and enforcing our terms of service
  • Communication: Sending you service-related announcements, updates, and promotional offers (with your consent)
  • Improvement: Analyzing usage patterns to enhance our platform and develop new features
  • Legal Compliance: Meeting our legal obligations and responding to lawful requests

Transparency Promise: We will never use your personal information for purposes incompatible with those described in this policy without notifying you and, where required, obtaining your consent.

Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information in the following limited circumstances:

With Other Users

As a dating platform, we necessarily share certain information with other users to facilitate connections:

  • Your profile information (name, photos, bio) is visible to other users
  • Your messages are shared with the recipients
  • Mutual matches can see each other's contact information if shared

With Service Providers

We engage trusted third-party companies to perform services on our behalf, such as:

  • Hosting and infrastructure providers
  • Payment processors
  • Analytics and marketing services
  • Customer support platforms

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

  • Encryption: Data is encrypted in transit using SSL/TLS and at rest
  • Access Controls: Strict access controls limit who can access user data
  • Regular Audits: Security assessments and penetration testing
  • Employee Training: Privacy and security awareness training for all staff
  • Incident Response: Procedures to handle potential data breaches

Important: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to maintain the highest standards.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Access and Portability

You can request access to the personal information we hold about you and receive a copy in a structured format.

Correction

You can update or correct inaccurate or incomplete information through your account settings or by contacting us.

Deletion

You can request deletion of your personal information, subject to certain legal exceptions.

Objection and Restriction

You can object to certain processing activities or request restriction of processing in specific circumstances.

Consent Withdrawal

Where we rely on consent for processing, you can withdraw consent at any time through your privacy settings.

How to Exercise Your Rights: You can manage most privacy settings through your account dashboard. For additional requests, contact our Privacy Team at privacy@heartconnect.com. We respond to all legitimate requests within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. You can control cookies through your browser settings.

Children's Privacy

HeartConnect is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: privacy@heartconnect.com
  • Address: HeartConnect Privacy Team, 123 Love Lane, Suite 100, San Francisco, CA 94102
  • Phone: 1-800-HEART-PP (1-800-432-7877)

We have appointed a Data Protection Officer (DPO) who oversees compliance with this privacy policy. If you have any concerns about how we handle your data, you may contact our DPO directly at dpo@heartconnect.com.

Take Control of Your Privacy

Manage your privacy settings and exercise your rights directly through your account